Process your claims as fast as possible

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At Chubb Travel Insurance our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Online Claim Form

For further questions on your Claims, please call Customer Service at: (65) 6398 8776 (Mon-Fri: 9am to 5pm only).

What to do when faced with an event that is insured under your policy

In respect of medical claims (including travel cancellation) you should submit claims to your private health provider prior to lodgment with Chubb Travel Insurance.

For Travel or Baggage delays, a document must be obtained from the airline or carriers representative involved confirming the flight number, delay period and the reason for the delay.

For checked-in baggage loss, damage or theft immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the airline or carriers representative.

Report any other baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.

All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.

For liability claims do not make any admission or offer. Request the claim against you be put in writing.

How to submit your claim

  1. You need to submit your claim within 30 days of the event giving rise to your claim.
  2. Submit your claim by using our Travel Online Claim Form.
  3. Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  4. Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  5. For prompt assessment of your claim submit your claim form and supporting documentation by using our Travel Online Claim Form or by emailing to travelclaims.sg@chubb.com. Alternatively you can submit your claim via post.
  6. Once submitted you should expect to receive confirmation of your claim number within 3 days for emailed claims and within 5 days for posted claims.
  7. Should you have any query in relation to your claim including a status update please contact our Claims at travelclaims.sg@chubb.com remembering to quote your policy and claim number.

Required documents to submit in support of your claim

  • Completed Claim Form
  • Travel booking confirmation and itinerary

In addition to these the following additional supporting documents are required based on the type of claim you are submitting:

Benefit Being Claimed ForProof of Loss Document
Personal Accident: Accidental Death
  • Copy of Police Report, Certified True Copy of Death Certificate, Autopsy Report, Toxicological Report.
Personal Accident: Permanent Total Disablement
  • Copy of Police Report (if any), Detailed Medical Report, Medical Certificate.
Child Education Grant
  • Copy of birth certificate
Medical Expenses
  • Proof of cost - Original Detailed Pre-Medical / Final Hospitalisation / Post-Medical Bills,
  • Inpatient Discharge Summary, Detailed Medical Report / Memo from Attending Physician on the type of illness or injury sustained.
Compassionate Allowance or Child Guard
  • Original invoices & receipts for purchase of economy class air-ticket or first class rail ticket.
  • Original invoices & receipts of hotel accommodation expenses incurred.
  • Medical report showing details of admission and duration of hospitalisation.
Hospital Income
  • Medical report; and
  • Hospital bill
Personal Liability
  • Letter or Demand of a claim made against you
  • Writs / summons from third party / police / court.
Trip Cancellation or
Trip Curtailment
  • Any documentation that supports the unforeseen circumstances that led to the cancellation or curtailment (e.g. a Medical Report)
  • Certified True copy of death certificate for death cases (where applicable)
  • Please enclose documentary proof of relevant expenses incurred as a result of this trip cancellation or curtailment, original trip booking and invoice, Death Certificate, Medical Report and/or Written Memo from Attending Physician to cancel trip, Proof of Relationship, Travel Agents’ confirmation of the amount of refund.
  • Original Invoice or Receipt of charges incurred in amending or purchasing additional air ticket (for Trip Curtailment).
Travel Delay or
Travel Misconnection or
Flight Diversion or
Travel Overbooked or
Missed Departure
  • Flight Delay / Misconnection / Diversion – enclose the original itinerary, boarding pass showing the actual take off time and date, written confirmation from carrier/airline or their agents specifying reasons for and hours of delay/diversion
Baggage Delay
  • Written confirmation from carrier/airline or their agents specifying reason and the number of hours of baggage delay,
  • Property Irregularity Report
  • Acknowledgement Receipt of baggage received.
  • Proof of additional expenses
Loss of:
Personal Effects and Baggage; or
Personal Money; or Travel Documents
  • Any document that demonstrates proof of ownership; and
  • Any document that adequately supports the amount claimed (replacement invoices or repair quotes); and in the event of robbery, theft burgulary; and
  • A Police Report
  • Original transport and accommodation receipts incurred for the sole purpose of replacing Your Travel Documents
Credit Card Indemnity
  • A Police Report; and
  • Credit Card statement that identifies the fraudulent transactions; and
  • Any correspondence you have received from your card issuer in relation to the fraudulent transactions

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Online Claim Form

For further questions on your Claims, please call Customer Service at: (65) 6398 8776 (Mon-Fri: 9am to 5pm only).