Frequently Asked Questions

Chubb Travel Insurance FAQs

Questions by category:

Types of Plan & Eligibility

You may purchase Chubb Travel Insurance cover on www.chubbtravelinsurance.com.sg. You will be required to input the age of all travellers to get a quote. The premium(s) quoted will be based on your age, destination(s) and add-on benefits selected.

Yes, but the premiums will be based on the last person's return date and your own coverage will end as soon as you reach your residence in Singapore.

Chubb Travel Insurance can be purchased by customers who are at least 18 years of age.

No, you are unable to as travel insurance has to be purchased before your departure from Singapore.

Both of you may purchase a “Group ” travel insurance policy. If either or both of you are bringing your child(ren) along, you may choose to purchase a “Me and My Family” plan under “Single Trip”.

Group

For "Individual" Plan:

The Insured must be a Singapore Resident of at least 18 years of age at the time of application.

Singapore Resident means a Singapore Citizen or Singapore Permanent Resident or Valid Work Permit Holder or Valid Employment Pass Holder or Valid Dependant Pass Holder or Valid Long-Term Social Visit Pass Holder or Valid Student Pass Holder on the Effective Date.

For "Family" Plan:

Single Trip – Maximum of 2 adults age 18 years old and above, who need not be related and travelling with up to a maximum of 4 Child(ren) or grandchild(ren). The Child(ren) or grandchild(ren) must be accompanied by 1 of the insured adults for the Journey made during the Period of Insurance.

Annual Multi Trip – An insured adult with his/her partner and their Child(ren) aged between 45 days and 18 years old or up to 23 years old if they are a full-time students at an accredited institution of higher learning. The Child(ren) must be accompanied by 1 of the insured adults for any Journey made during the Period of Insurance.

Child(ren) means your unmarried dependent child or children [including step or legally adopted child(ren)] who is/are Singapore resident/s, aged between 45 days and 18 years old or up to 23 years old if studying full time in a tertiary institution and is/are primarily dependent on you for maintenance and support.

Medical Cover

You have to seek medical treatment overseas in order for you to follow-up with your treatment upon your return to Singapore. Follow-up treatment in Singapore must be sought within 31 days upon your return.

However if you have purchased the Post Journey Medical Expenses add-on benefit, you may seek medical treatment within 2 days upon your return to Singapore. Follow-up treatment must be sought within 31 days upon your return. There is an Excess of $50 for each claim.

Yes, dental treatment is covered so long it is a result of an accidental injury. Dentures are not covered.

No, the policy does not cover any pregnancy-related issues other than accidental miscarriage.

No, Chubb Travel Insurance does not have this option.

Pre-existing Condition means any condition which:

  • You received medical treatment, diagnosis, consultation or prescribed drugs or which symptoms or manifestations have existed whether treatment was actually received within twelve (12) months period preceding the commencement of a Journey;
  • medical advice or treatment was recommended by a Doctor within twelve (12) months period preceding the commencement of a Journey; or
  • You should reasonably be aware of within twelve (12) months period preceding the commencement of a Journey.

No medical examination is required. However, exclusion for Pre-existing Condition will apply.

Baggage Cover

Any claim for loss or damage of Your checked-in baggage that is tagged under Your name must be made against the airline or service provider first and must be accompanied by proof of compensation received from the airline or service provider or where the claim is denied, proof of such denial.

No, the amount of baggage cover cannot be increased.

No, Chubb Travel Insurance does not cover any hired or leased equipment.

Yes, Personal Property that are purchased Overseas.Please refer to section on "Personal Property and Baggage” of the policy wording for items covered under the policy.

Chubb Travel Insurance will pay $200 for every six full consecutive hours of baggage delay, up to the maximum benefit amount specified in your Certificate of Insurance.

No, it would not as unaccompanied baggage is not covered.

Up to $500 for any one item or set or pair of articles. The limit for Portable Computers is up to S$1,000.

Sports and Sporting Equipment

You may purchase the Personal Effects add-on benefit to cover your sporting equipment. To cover your Golf Equipment, you may purchase the Golf add-on benefit.

This policy excludes certain activities such as extreme sports, including triathlons and ultra- marathons. Please refer to General Exclusions for the exclusions list.

Trip Cancellation

Chubb Travel Insurance excludes Journey Cancellation due to business obligation.

Inability to obtain an entry visa is not a covered causes under Journey Cancellation.

Yes, if the event occurs within seven (7) days before the Scheduled Departure Date and such claim are accompanied with travel advice from the relevant authority.

"Specified Cause" means

  • You dying or becoming ill or sustaining Accidental Injury rendering You unfit to travel in the opinion of a Doctor;

    the death, of Your Family Member or Travel Companion, or Accidental Injury or Sickness of such person which the Doctor certified as being life-threatening and which resulted in You cancelling Your trip;
  • compulsory quarantine, subpoena or hijack of You or Travel Companion;

    cancellation of scheduled Public Conveyance services consequent upon Strike, Riot or Civil Commotion;
  • Your residence in Singapore becoming uninhabitable following fire, storm, or flood occurring such that Your presence is required on the premises on the Scheduled Departure Date;
  • due to Natural Disasters which prevent You from commencing or continuing with the Journey.
  • where, for paragraphs (1) to (4), the events mentioned occur within ninety (90) days before the Scheduled Departure Date, for paragraph (5), the event occurs within seven (7) days before the Scheduled Departure Date and for paragraph (6) the event occurs within seven (7) days before the Scheduled Departure Date and must be accompanied with travel advice from relevant authority (authorities).

General

If you have purchased the Post Journey Medical Expenses add-on benefit, you may seek medical treatment within 2 days upon your return to Singapore. Follow-up treatment must be sought within 31 days upon your return. There is an Excess of $50 for each claim.

Yes. Chubb Travel Insurance is extended to cover your losses as a result of acts of terrorism.

Yes, you are covered for Accidental Death and Disablement benefit from the time you leave your home to the airport in Singapore once your policy is in force. Cover shall cease when you are back in Singapore after clearing the immigration/upon expiry of the Period of Insurance.

The above FAQ should be read and construed in light of, and subject to, all terms, conditions and exclusions contained in the Policy.