Frequently Asked Questions

The COVID-19 Cover provides coverage for the following benefits arising directly from COVID-19:

• Overseas Medical Expenses due to COVID-19

• Emergency Medical Evacuation & Repatriation due to COVID-19

• Journey Cancellation due to COVID-19 

• Journey Curtailment due to COVID-19

• Overseas Hospital Confinement Benefit due to COVID-19

• Overseas Quarantine Benefit due to COVID-19

The Certificate of Insurance and Policy Wording will be the proof of coverage

Yes, you will be covered if you are serving a mandatory QO or Stay-Home Notice (SHN) issued by the government due to being in close contact with a positive COVID-19 person, which resulted in you missing the scheduled departure date.

No, cancellation due to changes in regulations or orders given by the government or relevant authorities of any country or group of countries on border closures of a country is not covered.

No, cancellation due to changes in regulations or orders given by the government or relevant authorities of any country or group of countries on border closures of a country is not covered.

Yes, you will be covered subject to terms and conditions stated in your Policy Wording. Please refer to “Section 49 Journey Curtailment due to COVID-19” of your Policy Wording for more details.

No, any expenses related to COVID-19 diagnostic tests, including pre-departure tests and post-arrival tests, are not covered under this benefit.

Yes, you will be covered subject to terms and conditions stated in your Policy Wording. Please refer to “Section 49 Journey Curtailment due to COVID-19” of your Policy Wording for more details.

You are entitled to make a claim under Section 51 Overseas Quarantine Benefit due to COVID-19 if you are placed under Compulsory Quarantine by the authorities at the designated facility Overseas. If there is medical treatment required, you are entitled to make a claim under “Section 46 Overseas Medical Expenses due to COVID-19” upon positive diagnosis of COVID-19. 

Note that this does not apply to Health Risk Alerts sent by local authorities.

If you are on the journey and are forced to curtail or alter any part of your trip itinerary because you need to serve a Compulsory Quarantine or Stay Home Notice order from the government due to close contact with a positive COVID-19 carrier, then you are covered.

If you are confined in a hospital or other temporary medical facility overseas as a result of COVID-19, and as diagnosed by a Physician, you will be paid $100 per twenty-four (24) hours of Confinement from the forty-eighth (48th) hours onwards and up to the maximum sum insured in the Benefit Schedule. The calculation will be based on the medical records submitted at the time of claims

No, there is no quarantine benefit upon your return to Singapore

No, the COVID-19 Cover will cease upon your return to Singapore.

Our Chubb Assistance team is ready to assist you. Please call the 24-hour hotline: +65 6836 2922 for immediate support.

You may purchase Chubb Travel Insurance cover on www.chubbtravelinsurance.com.sg. You will be required to input the age of all travellers to get a quote. The premium(s) quoted will be based on your age, destination(s) and add-on benefits selected.

Yes, but the premiums will be based on the last person's return date and your own coverage will end as soon as you reach your residence in Singapore.

Chubb Travel Insurance can be purchased by customers who are at least 18 years of age.

No, you are unable to as travel insurance has to be purchased before your departure from Singapore.

Both of you may purchase a “Group ” travel insurance policy. If either or both of you are bringing your child(ren) along, you may choose to purchase a “Me and My Family” plan under “Single Trip”.

For "Individual" Plan:

The Insured must be a Singapore Resident of at least 18 years of age at the time of application.

Singapore Resident means a Singapore Citizen or Singapore Permanent Resident or Valid Work Permit Holder or Valid Employment Pass Holder or Valid Dependant Pass Holder or Valid Long-Term Social Visit Pass Holder or Valid Student Pass Holder on the Effective Date.

For "Couple" Plan:

Covers up to 2 adults.

The Insured must be a Singapore Resident of at least 18 years of age at the time of application.

Singapore Resident means a Singapore Citizen or Singapore Permanent Resident or Valid Work Permit Holder or Valid Employment Pass Holder or Valid Dependant Pass Holder or Valid Long-Term Social Visit Pass Holder or Valid Student Pass Holder on the Effective Date.

For "Family" Plan:

Single Trip – Maximum of 2 adults age 18 years old and above, who need not be related and travelling with up to a maximum of 4 Child(ren) or grandchild(ren). The Child(ren) or grandchild(ren) must be accompanied by 1 of the insured adults for the Journey made during the Period of Insurance.

Annual Multi Trip – An insured adult with his/her partner and their Child(ren) aged between 45 days and 18 years old or up to 23 years old if they are a full-time students at an accredited institution of higher learning. The Child(ren) must be accompanied by 1 of the insured adults for any Journey made during the Period of Insurance.

Child(ren) means your unmarried dependent child or children [including step or legally adopted child(ren)] who is/are Singapore resident/s, aged between 45 days and 18 years old or up to 23 years old if studying full time in a tertiary institution and is/are primarily dependent on you for maintenance and support.

You have to seek medical treatment overseas in order for you to follow-up with your treatment upon your return to Singapore. Follow-up treatment in Singapore must be sought within 31 days upon your return.

However if you have purchased the Post Journey Medical Expenses add-on benefit, you may seek medical treatment within 2 days upon your return to Singapore. Follow-up treatment must be sought within 31 days upon your return. There is an Excess of $50 for each claim.

Yes, dental treatment is covered so long it is a result of an accidental injury. Dentures are not covered.

No, the policy does not cover any pregnancy-related issues other than accidental miscarriage.

No, Chubb Travel Insurance does not have this option.

No medical examination is required. However, exclusion for Pre-existing Condition will apply.

Any claim for loss or damage of Your checked-in baggage that is tagged under Your name must be made against the airline or service provider first and must be accompanied by proof of compensation received from the airline or service provider or where the claim is denied, proof of such denial.

No, the amount of baggage cover cannot be increased.

No, Chubb Travel Insurance does not cover any hired or leased equipment.

Yes, Personal Property that are purchased Overseas. Please refer to section on "Personal Property and Baggage” of the policy wording for items covered under the policy.

Chubb Travel Insurance will pay $200 for every six full consecutive hours of baggage delay, up to the maximum benefit amount specified in your Certificate of Insurance.

No, it would not as unaccompanied baggage is not covered.

No, property confiscated by governmental authorities is not covered.

Up to $500 for any one item or set or pair of articles. The limit for Portable Computers is up to S$1,000.

You may purchase the Personal Effects add-on benefit to cover your sporting equipment. To cover your Golf Equipment, you may purchase the Golf add-on benefit.

This policy excludes certain activities such as extreme sports, including triathlons and ultra- marathons. Please refer to General Exclusions for the exclusions list.

Chubb Travel Insurance excludes Journey Cancellation due to business obligation.

Inability to obtain an entry visa is not a covered causes under Journey Cancellation.

Yes, if the event occurs within seven (7) days before the Scheduled Departure Date and such claim are accompanied with travel advice from the relevant authority.

No, social unrest is not one of the Specified Causes covered under Journey Cancellation.

"Specified Cause" means

• You dying or becoming ill or sustaining Accidental Injury rendering You unfit to travel in the opinion of a Doctor;the death, of Your Family Member or Travel Companion, or Accidental Injury or Sickness of such person which the Doctor certified as being life-threatening and which resulted in You cancelling Your trip;
• compulsory quarantine, subpoena or hijack of You or Travel Companion;cancellation of scheduled Public Conveyance services consequent upon Strike, Riot or Civil Commotion;
• Your residence in Singapore becoming uninhabitable following fire, storm, or flood occurring such that Your presence is required on the premises on the Scheduled Departure Date;
• due to Natural Disasters which prevent You from commencing or continuing with the Journey.
• where, for paragraphs (1) to (4), the events mentioned occur within ninety (90) days before the Scheduled Departure Date, for paragraph (5), the event occurs within seven (7) days before the Scheduled Departure Date and for paragraph (6) the event occurs within seven (7) days before the Scheduled Departure Date and must be accompanied with travel advice from relevant authority (authorities).

If you have purchased the Post Journey Medical Expenses add-on benefit, you may seek medical treatment within 2 days upon your return to Singapore. Follow-up treatment must be sought within 31 days upon your return. There is an Excess of $50 for each claim.

Yes. Chubb Travel Insurance is extended to cover your losses as a result of acts of terrorism.

Yes, you are covered for Accidental Death and Disablement benefit from the time you leave your home to the airport in Singapore once your policy is in force. Cover shall cease when you are back in Singapore after clearing the immigration/upon expiry of the Period of Insurance.